At Bassin and Brown we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. If you need to return an unused item you can do so within 18 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges (if applicable).
Under the EU Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. You must let us know in writing by email to Customer Services, stating your wish to cancel the contract and ensuring you quote the order number in all correspondence. We will refund you the original purchase price and any delivery charges if applicable. If you have already received the goods, you will need to return the entire order at your cost, a free returns service offered to UK customers (see below).
All goods must be returned in the same condition as received and if possible with all packaging. Bassin and Brown reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
Returning items by Post (UK only)
Bassin and Brown does not cover the cost of returns by post. You may make your own arrangements to return items via Royal Mail. Clearly mark on the delivery & returns note included with your order which items you are returning; the reason for returning them and whether you would like an exchange or refund. Please ensure this form is enclosed inside your parcel before sending. For your protection we advise that you use a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.
This does not affect your statutory rights.